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Warranty
Opticomm Corp. (“Opticomm”) Terms of Limited Warranty
Opticomm warrants its products to be free from defects in materials
and workmanship for a period of ten (10) years from the date of delivery,
to the extent and subject to the terms hereof.
The sole remedy provided under such warranty shall be the replacement
or repair, at the sole option of Opticomm, of any equipment which Opticomm
judges to be defective (“Defective Equipment”) provided:
(1) the equipment has not been abused, has been subjected to normal use
and service and used for its intended purpose; and
(2) the defect is not due to any damage or problem occurring after the
original date of shipment to the Purchaser; and
(3) the equipment has not been altered, modified or in any way tampered
with by persons other than Opticomm authorized employed service personnel;
and
(4) the Purchaser has returned the alleged defective product immediately
upon discovery of the alleged defect, shipment prepaid with a copy of
the invoice to: Customer Service, Opticomm Corporation, 6827 Nancy Ridge
Drive, San Diego, CA., 92121.
Before any equipment is returned to Opticomm for repair or replacement,
a Returned Material Authorization (RMA) number must be obtained as further
specified below. Opticomm will pay return non-expedited shipping expenses
for the repaired equipment provided the equipment is found by Opticomm
to be Defective Equipment and is within the limits of the warranty. Otherwise,
the buyer is liable for all handling, shipping, costs of repair or replacement
and related costs. In the event the equipment is found by Opticomm to
be Defective Equipment and is within the limits of the warranty, after
such equipment has been repaired or replaced, Opticomm will reinstate
the remainder of the warranty period for the repaired or replaced equipment.
The warranty does not cover any damage, problems or defects resulting
from accidents, alteration, failure to follow instructions, misuse, fire,
flood, and acts of God. In such case or if repairs or modifications are
attempted or made by any persons other than Opticomm's authorized employed
service personnel, Opticomm shall be released from all obligations under
this warranty. Opticomm shall have no liability or responsibility to
the Purchaser or any third party whatsoever beyond the repair or replacement
of Defective Equipment which is within the limits of this warranty.
For the avoidance of any doubt, Opticomm shall not be liable for any
damages, punitive or otherwise, personal injury, death, economic loss,
interruption of service, loss of business or anticipatory profits or
any loss caused or alleged to be caused directly or indirectly by Defective
Equipment or any Opticomm Products, and/or resulting from the use or
operation thereof, or the negligence of Opticomm’s personnel or
any party, whatsoever, including, but not limited to, any indirect, incidental,
consequential, special or exemplary damages such as loss of profits,
or loss of business opportunity, even if such damages are foreseeable
and whether or not Opticomm has been advised of the possibility thereof,
and whether a claim is made or brought by Purchaser or any third party.
It is the responsibility of the Purchaser to determine the suitability
and compatibility of each Opticomm Product for the intended use.
Opticomm’s aggregate liability hereunder or under any contract
or otherwise, shall not exceed the purchase price of the specific product
shipped and against which a claim is made. In no event shall the liability
of Opticomm hereunder, including for breach of warranty, and/or arising
in the connection with any Opticomm Products and/or Defective Equipment,
regardless of the type of claim, exceed the amounts paid by the Purchaser
to Opticomm for the equipment involved. This warranty is in lieu of all
other warranties, expressed or implied, of any kind to any person, including,
without limitation, any implied warranties of merchantability or fitness
for a particular purpose or non-infringement. No representative or person
is authorized to represent or assume for Opticomm any liability with
respect to the sale of Opticomm Products. For repairs outside of warranty
service or after the warranty period, charges will be in accordance with
Opticomm’s prevailing authorized repair prices. Product maintenance
agreements and other customer assistance arrangements may be available
for Opticomm Products and should be raised with your Opticomm sales representative.
In the event of a discontinuation in the manufacture and/or sale of any
Opticomm Product, the term of the warranty stated herein shall be reduced
to such period which shall be the lesser of (i) one (1) year from the
date of such discontinuation, and (ii) ten (10) years from the original
date of shipment.
Return Merchandise Authorization Policy
(1) any and all defective merchandise must be covered by a Return Merchandise
Authorization Number (“RMA Number”) to be obtained from
Opticomm’s Customer Service department prior to the return of
the merchandise;
(2) any merchandise received by Opticomm without an RMA Number clearly
visible on the external portion of the packaging shall be refused and
returned to the Purchaser at the Purchaser’s own risk and expense;
(3) such request for an RMA Number from Opticomm shall include the original
invoice number of Opticomm, the date of the original purchase order placed
by Purchaser, and a detailed description of the alleged defect.
Opticomm shall, upon receipt of the merchandise, evaluate any alleged
defect and in Opticomm’s own discretion, shall assess whether the
product in question is covered by warranty. If the product is found not
to be covered by warranty, Opticomm shall obtain Purchaser’s prior
authorization of charges and expenses, either verbally or in writing,
before repair work shall commence.
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